Purchases made are delivered to the customer within 2-3 days. All of these deliveries will require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's address, etc.
Note: If your order is made up of a combination of items, deliveries may be made separately.
UK Mainland Postage and Packing (Excludes Scottish Highlands/Islands)
Postage and packaging costs are calculated and shown as and when the address details are input. Costs are based on the item amount before any applicable discount or deduction has been subtracted. The following is a breakdown of Ainsberry Pet Furniture's postage and packing costs (UK only):
FREE DELIVERY ON ALL ORDERS TO UK MAINLAND,
(EXCLUDES SCOTTISH HIGHLANDS AND ISLANDS AND NORTHERN IRELAND)
Deliveries to Scottish Highlands & Islands and Offshore will charged at £12.00.
Please note: These P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges may apply.
Postage and Packing outside the UK
Unfortunately, due to the large size of our pet beds, it is not economical for us to ship these outside the UK.
However, if you are still interested, please contact us for a delivery quote.
We regularly have special postage offers on offer to our customers to coincide with company promotions. When this happens this page will be updated with further details explaining how postage charges and delivery will be affected. Check back on here regularly for any changes made.
Refunds & Returns
We are committed to providing quality products which we hope you will fully satisfied with. However, we understand that there may be occasions when you need to exchange or return something you have bought.
If for any reason you are not entirely happy with any item then you can send it back to us to be refunded. Please note that the return of the items must be within 28 days (unless otherwise specified) from the date of receipt. See the returns table below for more information.
You also have the right to cancel your order by fax, email or letter within seven working days of receipt. This does not affect your statutory rights. Please follow our simple Returns Procedure as detailed below. If you require assistance you may contact us.
We also recommend that you keep your Order Acknowledgement, or take a note of the order number in your receipt, as you might need it as proof of purchase in the event of any after-sales queries.
Distance Selling Regulations
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and plants), and periodicals/magazines.
To cancel an order you can either email us or write to us (see Contact Us for details) within seven working days of the delivery of your item(s). Make sure you have your order number ready to quote when calling to cancel a purchase.
If you have any other order queries please contact us.
(For security and training purposes, telephone calls to and from customer services may be recorded or monitored).
For all products, please contact us using the online form to arrange the most suitable returns procedure.
If you wish to exchange the product for a different size, colour, etc, please return it in its original packaging. Enclose the Returns Slip included with your goods, indicating the required size/colour/etc in the box marked 'Additional Comments'. The replacement will be sent free of charge only when we have received the original back.
If the product is damaged, faulty or the wrong item has been sent and you require a replacement, please return the product in its original packaging and enclose the Returns Slip. Please give details of the damage/fault in the box marked 'Additional Comments'. The replacement will be sent free of charge.
If you want an immediate replacement, please contact us so we can process a new order. You will be charged for your new order and then refunded on receipt of your original item.
If you do not wish to retain the product and simply want a refund, return the complete product within 28 days and we will process a refund according to your method of payment. This covers your legal right to return under the Distance Selling Regulations.
Fill in the adjacent Returns Slip, writing in the product code and quantity for each item being returned. Then alongside each product code, write the Reason Code to indicate the reason for return and the Action Code for the action you require us to take. Tear off the Returns Slip and place it in the parcel.
Pack the parcel securely and attach the peel-off Returns Address Label given overleaf to the front of the parcel. Customers are requested to return the goods in their original packaging, and to ensure the packaging is sufficiently robust to avoid transit damage.
Customers are responsible for paying return postage (unless otherwise stated). We recommend using a reliable courier service, you can find several at: http://www.senditquick.com/
Special Christmas Returns
Orders placed between November 14th and December 23rd 2011 can be returned up to January 31st 2012.
Safety and Security
Secure Online Shopping at Ainsberry Pet Furniture
Customers can rest assured that shopping online with us will be both safe and secure. Before you enter any personal information or payment details, your browser will go into secure mode, protecting any information you may input. You can check you are shopping in a secure environment by looking for a locked padlock on the screen.
This means all of your details are encrypted to help keep them safe. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.
Orders are only accepted using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, you will also be asked for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.
We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
If you have any further concerns about security, please email Customer Services or use the online form.
Security of Your Personal Details
Ainsberry Pet Furniture may occasionally send you carefully selected emails about our own products and offers we will never sell on or share your email address with other companies for marketing.
We would also never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.
If you receive an email that appears to be from Ainsberry Pet Furniture that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details.
How Does Your Browser Protect You and Your Data?
Most modern web browsers, such as Internet Explorer and Firefox, support 'secure mode' and standard security protocols.
Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 4 or older versions of IE5), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features. If you'd like to update your browser, please visit the Microsoft website (Ainsberry Pet Furniture is not responsible for the content of external websites.)